FAQ

  • Does ELVA have a physical store?
  • What are your current shipping locations?
  • How to cancel order?
  • Processing and Delivery Time
  • How do I contact you?
  • What happens if I miss the delivery?
  • What are the shipping charges?
  • I have received wrong/ faulty/ damaged product. What should i do?

General

Does ELVA have a physical store?

No. We do not currently have a physical location, although it is something we may consider in the future. In the meantime, we hope you enjoy your shopping experience on our website!

How to cancel order?

For canceling the order, kindly contact us through E-mail, Instagram, or Facebook page within 1 day of placing an order along with your order id. 

Any order which has been sent to the courier company for delivery cannot be canceled.

How do I contact you?

For any questions or complaints, you can contact us on our e-mail: 

elva.pakistan@gmail.com

Similarly, you can also leave us a message on our Instagram or Facebook page and we will get back to you.

Shipping And Returns

What are your current shipping locations?

We are currently only shipping within Pakistan.

 

Processing and Delivery Time

We understand and try our best to deliver all orders on priority. Once the order is placed on the website, a verification check is carried out, suspicions orders are blocked, orders with complete details are forwarded for further processing. We normally process all orders within 1 day of order.

All deliveries are made by our courier service partners. Hence, the delivery man is not allowed to hand over the parcel before receiving the total cash amount.

Deliveries within Karachi usually take 2 - 5 business days to deliver and deliveries outside Karachi take 3 - 7 business days to deliver.

What happens if I miss the delivery?

Courier Riders are instructed to call or drop a text before making any delivery attempt, however, in case of any failed attempt, please try calling back the courier company for quick delivery. In case you failed to connect, the courier company informs us via email. We will try to contact you again to solve the matter.

Eventually, orders make their way back to us if there is no response from the buyer’s end. In case the Buyer seems inappropriate, we ban the buyer from our database, hence no more services for banned customers. 

What are the shipping charges?

Standard Shipping charges are Rs 180. Shipping is free for orders exceeding Rs 2500.

I have received wrong/ faulty/ damaged product. What should i do?

In case you have received any damaged/wrong/faulty product, we gladly accept all merchandise for return or exchange within 7 working days of delivery, provided it:

– Is in new condition

– Hasn’t been washed, used ,or Altered

– Has the original price tag and packaging intact

We DO NOT entertain any change of mind requests. You are advised to read all product descriptions and instructions carefully before proceeding with your order.